Marchglen Care Centre

1. To support people’s health and wellbeing and improve the quality of their day, the provider should improve how they support people to take part in meaningful activities and engagement. This should include accessing local facilities and developing links within the community. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors’ (HSCS 1.25).

1. To support a culture of continuous improvement and better outcomes for people who experience care through effective leadership and management. The provider should: a) Ensure that staff and management recognise potential harm and understand their duty to report this under the Adult Support and Protection Act (Scotland) 2007. b) Ensure that they adhere to the Care Inspectorate notification guidance for reportable events. c) Implement a system to regularly monitor, review and learn from accidents, incidents and adult protection concerns. d) review its current process to manage complaints and concerns and implement a robust log of concerns/complaints, clearly record actions and outcomes. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I benefit from a culture of continuous improvement, with the organisation having robust and transpare1. To support team working and monitor staff's wellbeing and practice and to ensure people being supported experience a good quality service. The service should review staff deployment within the home and review current communication platforms between staff and management. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 3.19 'My care and support is consistent and stable because people work together well.'