Hillview Court
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 5th June 2026, the provider must ensure that bathrooms and ensuite facilities are maintained to an appropriate standard to support infection prevention and control, health and safety, and people’s comfort and dignity. In order to achieve this, the provider must: a) ensure a detailed and time-specific plan is devised for the damaged flooring, tiles and surfaces are repaired or replaced b) ensure the rusted drain covers and damaged shower fittings are replaced c) ensure adequate lighting is provided d) ensure the bathrooms are not used for storage where this restricts people’s access or safe use e) ensure a three weekly update is provided on the progress on the repairs and replacements to the lead inspector. These improvements must ensure that facilities can be effectively cleaned and maintained to reduce infection risks. This is to comply with Regulation
1. To support people’s independence and ability to navigate the environment, the provider should improve signage, wayfinding and orientation. This should include but not limited to: a) a review of the signage within the service b) consultation with residents and staff to devise a plan for clearer signage throughout the building c) orientation boards within units d) use of visual cues, colours or symbols to support wayfinding for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 5.11 I can independently access the parts of the premises I use and the environment has been designed to promote this.