Nazareth House
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 18 November 2025, the provider must support people to ensure a safe and hygienic environment for individuals experiencing care, the provider must implement enhanced environmental cleanliness measures in line with current infection prevention and control guidance. This must include: • Reviewing and updating cleaning protocols to reflect the latest standards, with targeted attention to high-touch surfaces and communal areas. • Establishing and maintaining a robust cleaning schedule with clear roles and responsibilities, regular monitoring, and documented evidence of completion. • Delivering continuous training and supervision for domestic and care staff on effective cleaning practices, including correct usage of cleaning products and equipment. • Conducting regular environmental audits to assess standards of cleanliness, with prompt and responsive action taken when improveme
1. To ensure people receive hand hygiene practices that align with public health recommendations and the Health and Social Care Standards, reducing infection risk the provider should ensure: • Hand hygiene practices among people receiving care are consistent, particularly for those with cognitive or physical challenges. • Establish scheduled hand hygiene support led by staff, prioritising mealtimes and toileting routines. • Place clear, user-friendly signage near hygiene stations to encourage good technique and independence. • Increase availability of hand sanitiser in communal areas and ensure residents are encouraged and assisted in using it appropriately. This is to ensure care and support is consistent with the Health and Social Care Standards ( HSCS) which states that : “My environment is secure and safe.” (HSCS 5.17) “I experience high quality care and su