Glencoats Out of School Care

1. The provider, manager and staff should ensure that personal plans for all children attending the service are completed in full, dated and signed in line with good practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15) and "My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected" (HSCS 1.23).

2. The manager and staff, with input from the children, should improve the range of toys and equipment available to the children. This will help to enrich and enhance the children's play and learning experiences while attending the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "As a child, I can direct my own play and activities in a way that I choose, and freely access a wide range of experiences and resources suitable to my age and stage, which stimulate my natural curiosity learning and creativity" (HSCS 2.27)1. The manager and staff need to improve and formalise their quality assurance processes and make them more robust. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19).

1. The provider should discuss with the community centre management how they can improve the electric water heating system in the children's toilets to ensure that it is safe for the children to use when washing their hands. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "The premises have been adapted, equipped and furnished to meet my needs and wishes" (HSCS 5.18) and "My environment is secure and safe" (HSCS 5.19).