ACC Learning Disability Integrated Care Services
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 8 September 2025, the provider must ensure that people's personal plans are outcome-focussed and provide robust, accurate information that sets out how their health, welfare, and safety needs are to be met. In order to achieve this, the provider must at a minimum: a) Ensure that people's personal plans provide up-to-date information regarding their capacity and decision making, and contain relevant legal documentation to support this. b) Risk factors, including those of a historical nature where still relevant, are detailed within the plan setting out how these should be managed. This is to comply with Regulation 5 (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (
1. To support people's wellbeing and dignity, the provider should ensure that people are supported to maintain their environment to an acceptable standard. This should include, but is not limited to, ensuring communal areas are accessible, clean, and well decorated. Supporting people to engage with the landlord where property upgrades are necessary and to monitor and help act upon improvements identified in people's properties. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am enabled to live in my own home if I want and this is possible' (HSCS 1.21); and 'If I am supported and cared for in the community, this is done discreetly and with respect' (HSCS 1.5).
1. In order to ensure there is a culture of sustained improvement, the provider must ensure that regular quality assurance processes are effective in identifying and promoting outcome-focused care. The processes should be responsive to improving the outcomes for service users, actively drive good practice and standards, and include other stakeholders in the processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To support improving outcomes for people, the provider should ensure that staff practice is supported and improved through effective supervision and ongoing assessment of staff competence. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).
Conditions of registration
Any other conditions unique to the service:
1. The housing support service will provide a service for adults with a learning disability (who may also be on the autistic spectrum and have a physical disability) living in their own homes.
2. The support will be provided by four staff teams as agreed in the notice granting registration dated 02 September 2013.
3. The provider shall inform service users and their representatives that the care service is registered with the Care Inspectorate and shall ensure that they are made aware of the name of the registered service with its contact details, as it appears on this certificate.