North Lanarkshire Support Service
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people’s health and wellbeing, the provider should track progress on all planned improvements within agreed timescales to ensure that these have been completed and were effective. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).
1. By 31 October 2025, the provider must ensure the service is well led and managed and people receive care and support that is safe and meets their needs through robust quality assurance.
To do this, the provider must, as a minimum:
a) monitor and review quality assurance systems that effectively identify issues which may impact on the health, welfare and safety of people supported b) create clear action plans with timescales when problems or areas for improvement are found c) track progress on all planned improvements to make sure that these have been completed and were effective.
This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210).
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of cont1. By 31 October 2025, the provider must ensure that people and their relatives have been involved in developing and reviewing their personal plan every six months. This includes ensuring that action plans from reviews are detailed giving clear timescales for completion which are shared with people and their relatives. This is to comply with Regulation 5 (1) and (2) (b) (ii) (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘ My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).