Bon Accord Care - Housing Support - 1
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 10 August 2026, the provider must ensure that people receive high quality care based on regular review of their care and support needs. To do this the provider must ensure, at a minimum: a) Ensure that people’s care and support plans are reviewed and updated whenever their needs change. b) Ensure that people’s care and support is reviewed every six months line with statutory requirements. c) Ensure that people and their carers are supported to participate in their care reviews. This is to comply with Regulation 4(1)(a) (welfare of service users) and Regulation 5 (personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that:
‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs wil
1. By 4 July 2025 the provider must ensure that people benefit from safe medication procedures. To do this, the provider must, at a minimum: a) Ensure that 'as required' medication administration, and the outcome of taking such medication, is recorded accurately. b) Ensure all medication care plans contain the necessary information to ensure that medication can be dispensed safely. c) Ensure people receive their adequate periods of time between doses of medication as prescribed. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
1. To ensure people are kept safe, the provider should ensure staff recognise, record and report all adverse events and concerns of risk or harm timeously. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that:
‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm. (HSCS 3.21).
2. To ensure people have confidence in the service, the provider should ensure people know how to make a complaint or raise a concern. People raising a concern or complaint should receive a response/outcome. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that:
‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’. (HSCS 4.19) ‘I know how, and can be helped, to make a complaint or raise a concern about my care and support’. (HSCS 4.20).
1. To ensure that people are supported well, the provider should ensure people’s daily notes are person centred, sufficiently detailed, and reflective of the care/support planned or provided. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15).