Bon Accord Care - Housing Support - 2

1. To support people’s health and wellbeing, the provider should strengthen medication documentations, processes and audits to ensure safe, consistent and effective practice across the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To ensure people’s care and support benefits from effective quality assurance processes the provider should ensure these are carried out regularly and where areas for improvement have been identified, clear action plans are developed which are signed off as complete once achieved. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

2. To ensure that people can be confident that staff supporting them are competent and skilled, the provider should introduce formal observations of staff practice to support staff to understand how their training and development impacts on practice and to improve outcomes for people who use the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes'. (HSCS 3.14).

1. To support safe staffing arrangements, the provider should ensure that lone working procedures and risk assessments identify and mitigate risks, so far as possible, and that these include the views and input of staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event’ (HSCS 4.14) and ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).

2. The provider should ensure that people are cared for by a well supported staff team. To do this the provider should ensure that staff have regular support and supervision, which is recorded, appropriate to their role. This should include, but not be limited to, reviewing practice, wellbeing, training, development and performance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14).