Bon Accord Care - Balnagask House
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 5 January 2026, the provider must ensure the care service is provided in a manner which maintains the dignity, health and wellbeing of people. To do this, the provider must ensure, at a minimum: a) Ensure staff understand and act in accordance with the principles of dignity, compassion, respect, and choice set out in the Health and Social Care Standards. b) Ensure people receive oral care as part of their daily routine. c) Ensure people receive nail care if and when required. d) Where people’s fluid intake is monitored, fluid charts should be totalled each day, analysed and actions identified and taken when people did not meet their recommended daily intake. e) Ensure staff understand people’s continence needs and carry out care accordingly. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is
1. To support better outcomes for people linked to their choices and preferences, the provider should enhance the provision of activities in and out with the home. This is to ensure care and support is consistent with the Health and Social Care Standards which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities, every day, both indoors and outdoors'. (HSCS 1.25); and ‘I can maintain and develop my interests, activities and what matters to me in the way that I like’. (HSCS 2.22).
1. To ensure that people are supported well, the provider should ensure people’s care notes are sufficiently detailed, and reflective of the care/support provided. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15).
2. To ensure positive outcomes and to support the evaluation of people’s care and support needs, ABC behavioural charts should be completed following episodes of stress and distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19); and ‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm’. (HSCS 3.21).