Orkney Housing Support

1. By 19 January 2026, to promote positive outcomes and the ongoing development of the service the provider must improve quality assurance processes. To do this, the provider must, at a minimum, ensure: a) An audit schedule is developed to cover all key areas of service delivery. b) An improvement plan informed by quality assurance outcomes and feedback from people using the service is produced. This is to comply with Regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11) and 'I benefit from a culture of continuous improvement, with the organisation having robus1. By 19 January 2026, to promote the safety and wellbeing of people, the provider must ensure that staff receive essential training and development opportunities to enable them to be competent in their roles. To do this the provider must at a minimum: a) Undertake a training needs analysis to identify what training and development is required for each role b) Ensure all staff receive appropriate training and mentorship to carry out their roles effectively c) Implement meaningful processes to provide staff with opportunities to discuss working practices, reflect on learning and develop skills and knowledge. This is to comply with section 8(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and o1. By 17 November 2025, the provider must ensure service users’ health, safety and social needs are evidenced through effective personal planning. To do this the provider must at a minimum ensure: a) All support packages are reviewed with family, external health and social work input as appropriate b) All support plans reflect the outcomes of reviews and are consistently evaluated and reflect organisational best practice. c) Training and mentoring opportunities are available to support staff to develop personal planning skills. This is to comply with Regulation 5 (1)(b) of Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, SSI 2011/210. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15)