The Bungalow

1. To maximise positive outcomes and experiences for young people, support staff and ensure effective oversight of the service, the provider should review and implement external management arrangements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19). This is to ensure that the service's performance is consistent with the Scottish Government document ‘National Guidance for the External Management of Residential Child Care Establishments in Scotland’.

2. To enable staff to carry out their role safely and effectively and provide the best quality care for young people, the provider should ensure the staff support and development framework is fully implemented. This should include, but is not limited to, regular staff supervision. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14). This is to ensure that staff support is consistent with the SSSC Codes of Practice for Social Service Workers and Employers.

3. To support continued improvement of the service, the provider should implement robust quality assurance processes. This should include, but is not limited to, analysis of incidents and monitoring of staff supervision and training. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).