Inspired Independent Living

1. To support people's health and wellbeing, the provider should ensure the consistent and robust use of validated assessment tools. This should include, but is not limited to, the use of pain assessment tools that match the individual persons abilities to communicate their pain status and nutritional risk management tools, such as MUST. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I am recognised as an expert in my own experiences, needs and wishes' (HSCS 1.9) and 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

1. The provider should explore and develop ways to promote and enhance participation in quality assurance and service development. This should include, but not be limited to, the use of data over time to illustrate performance and involving people in service development planning. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. To ensure ensure that effective care plans drive consistently good outcomes for people, the provider should ensure that care plans plans, regular reviews and daily documentation are focussed on clearly defined, measurable, personal outcomes, with regular evaluations that reflect the impact of planned actions on people's experiences. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)