Annan Court

1. By 14 June 2026, the provider must demonstrate that there is consistent and effective management in place to support better outcomes for people living in the home, and that quality assurance and improvement is well led. To do this, the provider must, at a minimum: a) Ensure the implementation of quality assurance systems that continually evaluate and monitor service provision to inform improvement and development of the service. b) Ensure that management presence in the service is regular, purposeful, and used to monitor the quality of care and staff practice. c) Take timely and effective action in response to identified concerns, with clear records of actions taken, outcomes achieved, and lessons learned. d) Use feedback from people living in the home, their families and staff to inform service development and strengthen the improvement plan. This is to comply with Regulation 4(1)a (Welfare of users) of the Social Care and Social Work Improvemen1. By 14 June 2026, to ensure the safety, health, dignity and wellbeing of people experiencing care, the level of staffing on each shift must be adequate to provide the assessed level of support to people at all times. To do this, the provider must, at a minimum: a) Ensure there are sufficient staff on duty in all departments who are competent and who are meeting the assessed needs of people using the service. b) Ensure staff are deployed appropriately to ensure that people receive assistance with their care needs at times that meet their needs and preferences. c) Evidence that assessed staffing levels have considered the layout of the building, communal areas and include feedback from people, their representatives and staff. This is in order to comply with section 7(1)(a) & (b) and (2) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state t

1. By 23 November 2025, the provider must ensure that people’s nutrition and hydration needs are consistently met, as outlined in their personal plans. In order to ensure that people receive the right care at the right time, and that nutritional support is delivered in a person-centred and respectful manner. To do this, the provider must, at a minimum: a) ensure personal plans clearly detail individual nutrition and hydration needs, preferences, and support required b) ensure that people are supported to maintain adequate fluid intake in line with their assessed needs and preferences c) maintain accurate and up-to-date care records that reflect the care provided d) monitor and review care delivery to ensure nutritional support is provided consistently and in line with people’s plans. This is to comply with Regulation 4(1)(a) (Welfare of users) and Regulation 5(1) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulati2. By 23 November 2025, the provider must ensure that people consistently receive appropriate standards of personal care. This includes but is not limited to any choices and preferences for bathing or showering are respected. This is to ensure people’s basic care needs are met in a way that protects their health, dignity, and human rights. To do this, the provider must, at a minimum: a) ensure personal care is delivered regularly and in line with each person’s assessed needs and preferences b) maintain accurate and up-to-date care records that reflect the care provided c) ensure staff can identify when individuals require support with personal care and respond appropriately d) implement effective monitoring and management oversight to ensure care is not missed or delayed. This is to comply with Regulation 4(1)(a) and 4(1)(b) (Welfare of users) and Regulation 5(1) (Personal plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011. By 23 November 2025, the provider must demonstrate that there is consistent and effective management in place to support better outcomes for people living in the home, and that quality assurance and improvement is well led. To do this, the provider must, at a minimum: a) ensure the implementation of quality assurance systems that continually evaluate and monitor service provision to inform improvement and development of the service b) ensure that management presence in the service is regular, purposeful, and used to monitor the quality of care and staff practice c) take timely and effective action in response to identified concerns, with clear records of actions taken, outcomes achieved, and lessons learned d) use feedback from people living in the home, their families and staff to inform service development e) ensure that outcomes of audits, people's views and adverse events are used to inform a service improvement plan f) review the service improvement plan regularly to ensure that1. By 23 November 2025, to ensure the safety, health, dignity and wellbeing of people experiencing care, the level of staffing on each shift must be adequate to provide the assessed level of support to people at all times. To do this, the provider must, at a minimum: a) ensure there are sufficient staff on duty in all departments who are competent and who are meeting the health, physical and social support needs of people using the service b) ensure staff are deployed appropriately to ensure that people receive assistance with their care needs at times that meet their needs and preferences c) undertake a thorough evaluation of all the current needs of people who use the service and use the findings to ensure that there are sufficient staff on duty d) evidence that assessed staffing levels have considered the layout of the building, communal areas and include feedback from people, their representatives and staff. This is in order to comply with section 7(1)(a) & (b) and (2)