Thor House (Support Service)

1. To ensure medication is managed safely, the provider should undertake an audit of all medication stored in Thor House. This should include checking staff are following the provider's polices and procedure re the safe administration of medication. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11).

1. To ensure person centred care and support remains of a good standard, the provider should undertake a process of self evaluation. This should result in the development and ongoing reviewing of service improvement plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:

'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).

1. So as safe and consistent care is delivered, the provider should ensure people's views are incorporated into their review. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' HSCS 1.15) and 'I am fully involved in developing and reviewing my personal plan, which is always available to me.' (HSCS 2.17).