Isobel Rhind Centre

1. The service should ensure that any incidents, accidents, causes for concern and staff absences are notified to the Care Inspectorate as per our notification guidelines: Guidance on records you must keep and notifications you must make (March 2025). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19) and 'I use a service and organisation that are well led and managed'. (HSCS 4.23).

2. To protect people’s health and wellbeing the service provider must ensure that people experience safe and effective support with medication. In order to achieve this the provider should, at a minimum: a) ensure suitably detailed protocols are in place to inform the consistent and appropriate administration of medication that is prescribed on an ‘to be taken when required’ (PRN) and for topical medication. This is to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective'. (HSCS 1.24).