Invernevis House (Care Home)

1. To support positive outcomes for people, the provider should ensure that the staffing arrangements across all departments meet the safety, wellbeing and social needs of people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am confident that people respond promptly, including when I ask for help’ (HSCS 3.17) and ‘My needs are met by the right number of people’ (HSCS 3.15).

2. To ensure that people’s rights are respected and upheld, the provider should ensure that where restrictive measures have been adopted that this is with the individual’s consent and/or their legal representative’. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum and carried out sensitively (HSCS 1.3) and ‘I am involved as I can be in agreeing and reviewing any restrictions to my independence, control and choice’ (HSCS 2.6).

3. To support positive outcomes for people and keep them safe, the provider should ensure people receive consistent support in line with their assessed care needs. To do this the provider should ensure that where an assessed need needs monitoring including diet and fluids, skin care and application of topical creams, that these records are accurate and there is management oversight of this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that, “My care and support meets my needs and is right for me.” (HSCS 1.19) and ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’ (HSCS 1.23).

4. To ensure people are kept safe and well, the provider should report all notifiable events to the relevant regulatory agencies in accordance with the established guidance in: 'Records that all registered care services (except childminding) must keep, and guidance on notification reporting'. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is in order to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly, where appropriate, and I understand how my privacy and confidentiality are respected’ (HSCS 4.18).

1. To support positive outcomes for people and reduce the risk of spread of infection or harm, the provider should ensure that staff are aware of, and practice in line with the Care Home National Infection Prevention and Control Manual (NIPCM). In particular, this should include but is not limited to: a) There is sufficient domestic staffing arrangements; b) All equipment is clean; and c) Fans are clean and fit for purpose; and d) All staff follow best practice regarding infection prevention and control for nail care and the wearing of jewellery. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I experience high quality care and support based on relevant evidence, guidance and best practice.' (HSCS 4.11 )