Bayview House (Care Home)

1. The provider should ensure that residents have regular access to meaningful and stimulating activities. This should include but is not limited to: a) Implementing planned and consistent recreational opportunities on a daily basis that reflects residents’ interests, abilities, and preferences. b) Ensuring dedicated staff including the activities coordinator, is available to deliver, supervise and support participation in these activities. c) Monitoring and reviewing the effectiveness of activities to ensure they promote residents’ wellbeing, sense of purpose, and engagement. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors'. (HSCS 1.25).

2. In order to support residents, relatives and visitors to recognise and easily identify staff working in the service, particularly those who have visual or cognitive impairment, the provider should ensure staff consistently wear name badges as part of their uniform and verbalise their names so residents are aware of who is supporting them and providing direct personal care. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that: ‘ I feel at ease because I am greeted warmly by people, and they introduce themselves’. (HSCS 3.6).

1. To ensure good outcomes for people, the provider should ensure care staff have opportunities for reflective practice as part of their support and supervision meetings. This is to ensure care and support is consistent with the Health And Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSS 3.14).

1. The provider should consider implementing measures to better support staff by ensuring that: a) Competency assessments highlight both areas of strength and aspects of practice that could be improved, providing clear, constructive feedback. b) Results of competency assessments should be reviewed during individual staff supervision meetings to ensure understanding, accountability, and opportunities for reflection. c) Any identified gaps in knowledge or skills should be accompanied by a personalised action plan outlining how the service will support staff to develop and improve in these areas. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14) .

2. To ensure people’s health, safety and, emotional wellbeing needs are maintained, the service should, e nsure that staffing is regularly evaluated to demonstrate that it is responsive to people’s changing needs. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'My needs are met by the right number of people'. (HSCS 3.15).

1. The provider should ensure that people's dignity and wellbeing were promoted through an environment that is well maintained, comfortable, and safe . In order to achieve this the provider should at a minimum: a) Develop an ongoing plan for repair and refurbishment of the care home. b) Ensure double glazed windows were effective in providing adequate insulation, reducing drafts, and maintaining a comfortable indoor temperature. c) Repair or replace window units that have failed, are producing condensation and are difficult to see out of. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My environment has plenty of natural light and fresh air, and the lighting, ventilation and heating can be adjusted to meet my needs and wishes'.2. To ensure people’s health and wellbeing benefits from having a positive dining experience, the provider and manager should ensure that the environment is comfortable. In order to achieve this the provider should ensure noise reduction tools, such as the use of soft furnishings, acoustic panels and sound deadening paint are deployed in the dining room. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ' My environment is relaxed, welcoming, peaceful and free from avoidable and intrusive noise and smells'. (HSCS 5.20).