Cottage Care Services Scotland Ltd
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 12 June 2026, the provider must ensure that medication is administered safely and is clearly and consistently recorded, to maintain people's health and wellbeing. To do this, the provider must ensure at a minimum that: regular competency checks are conducted for staff and medication records are regularly audited. This is to comply with SSI 2011/210 Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27)
1. By 12 June 2026, the provider must ensure that care plans and risk assessments reflect the current assessed needs of people to ensure support is provided safely and in a person centred way. To do this the provider must: a) Ensure people's current needs, choices, preferences and wishes are fully recorded in their personal plan and risk assessments b) Carry out regular reviews of people's support and ensure updating of care plans and risk assessments is carried out timeously This is to comply with Regulation 5(1)(2)(Personal Plans) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Socia
1. To ensure continued improvement within the service, the provider should develop and embed their quality assurance systems and monitor their effectiveness. Quality assurance should include all staff receiving appropriate supervision. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19).
1. To ensure that people are supported safely, the provider should ensure that they follow their own policy for recruitment in addition to good practice guidance such as Safer recruitment, through better recruitment (2023). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am confident that people who support and care for me have been appropriately and safely recruited." (HSCS 4.24).