Duncraggan Care Home

1. To ensure that staff have time to support, care and speak with individuals receiving care, the provider should monitor staff levels and the deployment of staff at different periods of the day and obtain feedback from staff, residents and their relatives. This is to ensure that care and support is consistent with the Health and Social Care standards which state: “my care and support is provided in a planned and safe way, including if there is an emergency or unexpected event” (HSCS 4.14).

1. To encourage people's independence and to promote physical activity, the management should undertake observations, identify environmental barriers, obtain feedback and use this information to devise an environmental improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25) and 'I can independently access the parts of the premises I use and the environment has been designed to promote this.' (HSCS 5.11).

1. To ensure that staff have the necessary information in order to build trusting relationships with the residents and know their needs and preferences, personal plans should be improved to contain person-centred information and contain the same information about the individual’s life history. This is to ensure that care and support is consistent with the Health and Social Care standards which state: 'my personal plan is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).