ScotNursing & Medical Services Limited

1. To ensure that people benefit from a culture of continuous improvement within the organisation and their service provision, the manager should: a) review the use of the service’s quality assurance systems to ensure that these are used as intended and reflect improvements made within the service b) submit relevant Care Inspectorate notifications and updates c) seek and collate regular feedback from people who use and work within the service to inform the improvement plan d) develop a self-evaluation, which demonstrates what the service does well and what they could do better e) review SSSC and service records to ensure that registrations and qualification dates are accurate and kept up-to-date. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisati1. In order to ensure that people have personal plans that contain all relevant and up-to-date information, the manager should ensure that: a) up-to-date and relevant details are recorded for each person’s care and support needs including social and communication needs b) people, or their representative, are involved in six monthly reviews of their care and this is clearly reflected in their personal plan c) relevant systems are in place to record any transactions, where staff are managing or handling people’s money d) people are able to access their personal plan and information related to their care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15);