Source · Care Inspectorate

Riverside View

Provider HC-One Limited Type Care Home Service Location Dundee Last graded 7 Jan 2026

Recorded Key Question grade range: 3–4 — Adequate  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
3
Care and support planning
4
Setting
4
Staff team
4
Leadership
4
Care, play and learning
—

Requirements & recommendations

1 requirement · 1 recommendation

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 27 August 2025
Requirement 1

1. By 17 September 2025, the provider must ensure that service users are safe from harm by administering medication safely and effectively. To do this, the provider must, at a minimum: a) ensure that people receive their time critical medications, at the prescribed time b) ensure that medication administration records are completed accurately. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me.' (HSCS 1.19)

Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) · Deadline: 17 September 2025
Recommendation 1

1. In order to promote activity and independence for people living in the service, the provider should have appropriate signage around the home. The use of the King's Fund Environmental Assessment Tool and involving people/their representative in designing the environment is recommended to help ensure that best practice and people's needs and wishes are taken into account. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I can independently access the parts of the premises I use, and the environment has been designed to promote this.' (HSCS 5.11)

Registry facts

Service no: CS2011300759
Provider no: SP2011011682
Ownership: Private
Registered places: 60
Registered: 31 October 2011
Council area: Dundee City
Health board: Tayside
Integration authority: Dundee City
Risk band: MEDIUM

Complaints upheld

2024/25: 2
2025/26: 2