Hillside View Nursing Home

1. To support people’s safety and wellbeing, the provider should ensure that the clinical assessment tool used to identify deterioration in people's health (RESTORE 2) is used consistently and in line with best practice. Staff responsible for using clinical tools should receive appropriate training, and there should be effective oversight through audit processes to ensure they are applied correctly. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state: ‘I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

2. To support people’s wellbeing and ensure safe responses to stress and distress, the provider should assess and analyse how stress and distress events are managed. Leaders should use this information to identify patterns and implement solutions that meet people’s individual needs. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state: ‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm' (HSCS 3.21).

1. To ensure people’s needs are managed consistently, the provider should ensure staff are deployed effectively. Sufficient skilled staff should always be available to support people. Staff deployment should take account of how and when administrative tasks will be completed to ensure people have sufficient supervision and support. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state: ‘If I am supported and cared for by a team or more than one organisation, this is well coordinated so that I experience consistency and continuity. ' (HSCS 4.17).

1. To promote wellbeing for people and staff, the provider should ensure all communal and staff areas are clean, fresh, and well maintained. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state: ‘I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.22).

1. To keep people safe, the provider should ensure appropriate assessments are carried out when there are significant changes in their health or wellbeing. Personal plans should clearly show when assessments were completed, how risks will be managed, and who was involved. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state: ‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm' (HSCS 3.21).