Hamewith Lodge

1. By 15 August 2025, the provider must ensure that people experience meaningful interaction, emotional connection and stimulation as part of their daily care and support. This is to promote wellbeing, dignity, and a sense of purpose. To do this, the provider must, at a minimum: a) ensure that all staff understand their role in supporting people’s emotional wellbeing, and that creating a culture of connection and compassion is everyone’s responsibility b) embed opportunities for meaningful engagement and connection into daily routines, including through conversation, shared activities and use of individual interests such as music, nature, or sensory experiences c) ensure that people’s preferences, communication needs and emotional support requirements are clearly recorded in personal plans and used to guide care d) monitor the quality and consistency of emotional support and engagement through observation, feedback and regular review of people’s experiences. This is t2. By 25 July 2025, the provider must ensure that people’s health and wellbeing needs are identified, monitored and met in a timely and effective way to protect their health, wellbeing and safety. To do this, the provider must, at a minimum: a) ensure mealtimes are well-managed, calm and unhurried, with meals served on time and appropriate support provided for those at risk of choking b) promptly identify and respond to any signs of weight loss, including the use of food and fluid charts where appropriate c) provide consistent and effective wound care and repositioning support, with accurate and up-to-date records maintained d) implement timely falls risk assessments and ensure appropriate care planning and review following any fall e) make timely referrals to relevant health and social care professionals when concerns about a person’s health or wellbeing arise. This is to comply with Regulation 4(1)(a) and Regulation 5(1) of The Social Care and Social Wor3. By 25 July 2025, the provider must ensure that medication is administered and managed safely and reliably to protect people's health, wellbeing and safety. To do this, the provider must, at a minimum: a) ensure accurate recording and administration of all medication, including PRN (as required) and covert medication b) store all medication safely, with clear labelling, appropriate temperature control and in accordance with relevant protocols and procedures c) ensure the electronic Medication Administration Record (eMAR) system is used effectively to support safe practice, including ensuring that no-one misses their medication or receives additional doses in error d) provide staff with appropriate training and carry out regular competency assessments in medication procedures. This is to comply with Regulation 4(1)(a) and Regulation 15(b)(i) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). To do this, the provider must, at a minimum: a) ensure people receive regular support with washing, dressing and oral care, in line with their personal plan and individual preferences b) maintain accurate and up-to-date records of personal care provided, including oral hygiene, bathing and dressing c) monitor the quality and consistency of personal care through regular audits and feedback from people and their families. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: “If I need help with personal care, this is carried out in a dignified way, with my privacy and p1. By 5 September 2025, the provider must ensure that robust and effective quality assurance systems are in place to support safe, coordinated and person-centred care. These systems must drive continuous improvement and reduce the risk of harm. To do this, the provider must, at a minimum: a) ensure that the Service Improvement Plan (SIP) is regularly reviewed, updated and used as a live tool to drive measurable improvements in care, including in areas such as wound care, medication management and care planning b) implement effective audits across key areas, including medication, care planning, infection prevention and control, and accident and incident reporting c) ensure that all required notifications are submitted to the Care Inspectorate in a timely and accurate manner, in line with regulatory expectations d) strengthen oversight of staff practice through daily monitoring and walkarounds, with a clear focus on people’s experiences, outcomes and the accuracy of informatio1. By 15 August 2025, the provider must ensure that effective communication systems are in place and used by all staff to support safe, person-centred care and improve outcomes for people. To do this, the provider must, at a minimum: a) ensure that up-to-date and accurate information is consistently shared and accessed through handovers, care records and communication tools, so that staff are well-informed and able to deliver coordinated care b) ensure that staff communicate clearly, respectfully and professionally with each other, with management and with people using the service c) ensure that families and representatives are kept informed about significant changes in care, incidents and key decisions in a timely and appropriate manner d) establish systems that enable staff to escalate concerns and receive timely responses from man