Greenfield Park Care Centre

1. People experiencing care should be protected from harm and safely supported. To achieve this, the care service should ensure items such as prescribed topical creams/ointments are stored safely and securely to reduce any potential risks to people accessing these. This is to ensure care and support is consistent with Health and Social Care Standard 3.20: I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.

2. Regular spot checks and observations should be carried out across all communities to ensure oral hygiene practices are maintained and accurately recorded in individual care plans. This is to ensure care and support is consistent with Health and Social Care Standard 3.14 I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.

1. The service should ensure all staff record their involvement with people in a person centred way, capturing individuals’ experiences and the outcomes achieved. This includes documenting activities and ensuring they are meaningful and of interest to each person. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: “My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices” (HSCS 1.15) and “I experience high quality care and support based on relevant evidence, guidance and best practice.” (HSCS 4.11)