Finavon Court - Forfar
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. In order to ensure that quality assurance audits are effective, and that support documentation accurately reflects current and up to date information, the provider, as a minimum should ensure that: a) People’s health care and pressure relieving assessments are completed accurately, and that these are reviewed at appropriate intervals to support ongoing evaluation and assessment of people’s current and changing needs. b) Action points from meetings with staff and quality assurance audits are regularly reviewed and updated to reflect to most up to date information available. c) All areas of support plans are updated to ensure that people receive their care at the intervals specified, and external professional support is sought when support is frequently refused or unable to be carried out as expected. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am supported and2. Managers should ensure that the Care Inspectorate is notified of accidents and incidents promptly, as per guidance 'Records that all registered care services (except childminding) must keep and guidance on notification reporting' This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate'. (HSCS 4.18).
1. By 05 November 2025, the provider must ensure that people's health and wellbeing needs are identified, monitored and met in a timely and effective way to protect their health, wellbeing and safety. To do this, the provider must, as a minimum ensure that: a) People’s health care and hygiene recording charts and assessments are completed accurately, and that these are reviewed at appropriate intervals to support ongoing evaluation and assessment of people’s current and changing needs. b) Ensure that pressure relieving equipment is in place, reviewed regularly and kept up-to-date, and that associated repositioning support is carried out at frequencies stated in support plans. c) Ensure that food and fluid balance charts are accurate and inform of actual intake consumed, and weight loss concerns promptly escalated to senior staff and peripatetic professional staff and representatives. d) Ensure that where concerns hav2. By 05 November, In order to ensure that wound care is provided in a planned and safe way, the provider must e nsure as a minimum: a) That all wound care documentation includes clear information regarding the date of identification of the wound. b) Support plans must detail the frequency and detail in the recording of wound care. c) Where photographs are used; that these are clear, measured and carried out at stated frequencies in support plans. d) That pain assessments are completed and in place prior to wound care. To do this, the provider must as a minimum: a) Include formal auditing and monitoring of all areas of the service provided to evidence that the standards set out in the quality assurance plan, including people’s support plans, are met. b) Ensure that feedback from residents, relatives and staff is included in the improvement plan and actioned. c) Implement effective action planning to address areas of required improvement to include appropriate timescales for completion and review of actions to be undertaken. d) Ensure that staff are accountable for, and carry out the required remedial actions. This is to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulat1. By 05 November 2025, the provider must ensure the home environment, fixtures and fittings are in a good state of repair to ensure that people experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment. This should include but is not limited to: a) Manager daily walk rounds should identify areas for improvement and ensure that processes are in place to ensure all areas are clean and clutter free, and free of malodour and any repairs and essential maintenance are carried out timeously. b) People's bedroom areas should be comfortable and welcoming. c) The management team should ensure that a refurbishment / maintenance plan is put into place to ensure that priority areas are agreed and carried out d) External clinical waste bins are locked at all times, and are contained in a safe area. e) Where there are unavoidable delays in repairs or planned refurbishment /maintenance, there
1. The provider should ensure that stress and distress plans, clearly set out how staff should support people during periods of distress. These should include clear guidance regarding the frequency and timings of administration of as required medication, and include how people's representatives have been involved and informed. T his is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty.' (HSCS 3.18).
2. The provider should ensure that people experience meaningful interaction, connection and stimulation as part of their daily care and support, and that activities, reflect people's preferences as stated in their support plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I experience warmth, kindness and compassion in how I am supported and cared for.' (HSCS 3.9); 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors'. (HSCS 1.25).
1. The provider should ensure that staff arrangement systems are in place including suitable staff allocation of duties, and that staff effectively support people's outcomes. This is not limited to, but should include access to adequate bathing and personal care in accordance to preferences recorded in support plans, support at mealtimes and during periods of distressed behaviours. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is consistent and stable because people work well together'. (HSCS 3.19).
2. The provider should ensure that staff practice is supported by effective supervision and support, in accordance to the service's own policies and procedures. Supervision records should be meaningful and detailed to accurately reflect these discussions. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional codes of practice'. (HSCS 3.14).
1. The provider should ensure that the views of people's representatives are clearly expressed and included in people's care and support plans and review documentation, and that they are informed promptly when concerns arise in meeting people's support outcomes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account'. (HSCS 2.12).