Nansen Highland Housing Support Service
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people’s confidence in their care and support being responsive to changing needs, the provider should ensure that personal support plans are formally reviewed a minimum of every six months. This should include, but is not limited to, meeting with providers where support is shared with another service to ensure consistency of approach and clear communication between managers, support staff, families, and professionals. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that:‘ My care and support is consistent and stable because people work together well’ (HSCS 3.19) and ‘If I am supported and cared for by a team or more than one organisation, this is well-coordinated so that I experience consistency and continuity’ (HSCS 4.17).
Conditions of registration
Number(s) and Age(s) of person(s) to whom service may be provided:
1. To provide a care service to adults with a learning disabilities within their own homes.
2. The service will notify service users of the conditions of registration, the name of the named Manager of the service, the name and address of the registered service and the Care Inspectorate contact details.
3. The service will notify the service users of on site staffing arrangements, on call arrangements and of any changes.
4. The service will notify the Care Inspectorate should the service provision grow by more than 10%.