Crosby House
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 29 September 2025, you the provider, must ensure that staffing arrangements are right and that people receive responsive care that meets all of their care needs and enables them to experience meaningful connection. In particular you must ensure that: a) Managers carry out a full staffing review to ensure there are enough staff on each floor to meet people’s needs. b) Managers use a variety of different methods of collecting information to determine/inform staffing arrangements, for example, through observations. c) The numbers and skill mix of staff employed are based on an accurate assessment of people’s needs and identified areas for potential harm. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing)(Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15).
1. To ensure people experience care in an environment that is safe and free from intrusive noise, the provider should ensure all fixtures and fittings are well maintained and seek ways to reduce the negative impact of call bells. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'My environment is relaxed, welcoming, peaceful and free from avoidable and intrusive noise and smells' (HSCS 5.18) and 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.22).