East Ayrshire Health & Social Care Partnership Care at Home and Housing Support Service (South Locality)
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. Quality assurance systems were evaluated as good at this inspection, with effective processes in place to monitor practice, identify and support continuous improvement. To build on this positive position, the provider should ensure that quality assurance arrangements are consistently maintained, fully embedded and sustained over time. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS4.19).
1. By 31 August 2025, the provider must ensure that quality assurance, including self-evaluation and improvement plans, drive change and improvement where necessary. To do this the provider must, at a minimum: a) reinstate quality assurance measures as a matter off urgency. b) prioritise completion of the self-evaluation tool to gauge and track improvements required. 'How are we doing ', 'How do we know ' and 'What are we going to do now ' This should be based upon the quality indicators within the improvement framework. This should also be undertaken as a fully consultative exercise from which to build improvement priorities. This is to comply with Regulation 4 (1) (a) and (b) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which s1. By 31 August 2025, the provider must plan, assess and evaluate the outcomes of care and support needs of people who receive support. To do this the provider must, at a minimum: a) Ensure scheduling takes account of the importance of people's outcomes, along with considerations of compatibility and continuity. b) assessment, planning and evaluation of staffing is evidence-based, transparent and focussed on people's outcomes c) the provider should improve how the decision making process is documented. This should include, but is not limited to, capturing what measurements and information contributed to the evaluation of staffing and the rationale for professional judgement decisions. This is in order to comply with section 7 of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure the assessment, planning and evaluation of staffing is consistent with the Care Inspectorate guidance document 'Staffing Method Framew1. By 31 October 2025, the provider must prioritise the level of work required to improve personal plans. To do this the provider must, at a minimum: a) create a personal plan template with a standard of expectations b) ensure that staff are afforded sufficient time to get personal plans up to standard. c) prioritise regular audits of personal plans to ensure that the content is detailed, person-centred and outcomes focussed. d) ensure that six-monthly reviews note clear outcomes and aspirations. This is to comply with SSI 2011/210 5- the service prepare a written plan ("the personal plan") which sets out how the service users health, welfare and safety needs are to be met. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs wi