East Ayrshire Health and Social Care Partnership Care at Home and Housing Support Service (North Locality)

1. The service need to continue to implement maintain and sustain the good standard of quality assurance systems that we found to be working well and developing within the service. This should include clear evidence of the outcomes of any assessment of the information and feedback provided through these procedures. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19

1. The service should continue to develop the quality of the care and support plan documentation to ensure consistency. This should reflect some of the the good examples of care and support plans we were presented with during this inspection. This is to ensure that care and support is consistent with the Health and Social Care Standards which state: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15)