Hillcrest Futures - North Grimsby/Dundee Outreach Service
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 12 January 2026 the provider must ensure people’s outcomes are being met based on their assessed care and support needs, which are accurately reflected in people’s personal plans. This should include, but is not limited to: a) Ensuring that six monthly reviews of people's care and support are carried out, which involve people and their legal representatives where required. b) Legal information is up to date and current, and clearly identifies people's legal representatives. c) Ensuring that support documentation and risk assessments are up to date and include any changes in support, instructions from external peripatetic professionals, and that these are relayed to all relevant staff. T his is in order to comply with The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 SSI 2011/210 Regulation 4(1)(a)(2)(b) Welfare of users and Regulation 5- Personal Plans This is to ensure that care and support is
1. The provider must ensure that people benefit from a service that is well led, and underpinned by effectively implemented quality assurance systems. This should include but is not limited to. a) Ensuring that improvement outcomes that have been identified in the service development plan are met. b) Ensure that staff understand and work towards the identified improvements. c) Ensure that action plans are followed up within stated timeframes to ensure continued improvements to people's support plans and the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19).