Priory Supported Living in Scotland
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 29 September 2025, the provider must ensure that people’s medication needs are safely met to protect their health and wellbeing to ensure positive outcomes. To achieve this, the provider must revise and implement safe, effective medication procedures that are in line with current best practice and organisational policy. This must include, but is not limited to: a) clearly assessing and documenting each person’s medication support needs, including whether they require support with administration or prompting b) ensuring medication administration records (MAR) are accurate, complete, and reflect current prescriptions c) implementing regular audits and quality assurance of medication systems and staff practice to identify and respond to errors or gaps d) providing staff with appropriate training and competency assessments in medication management This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements f2. By 29 September 2025, the provider must ensure that people’s health needs are clearly identified, planned for, and monitored to support their safety, wellbeing, and positive outcomes. To achieve this, the provider must implement systems that ensure health needs are recognised and met consistently across the service. This must include, but is not limited to: a) ensuring all health conditions, including epilepsy, are accurately assessed and documented in personal plans, with clear guidance for staff on how to respond, including the use of emergency medication where applicable; b) ensuring staff have access to up-to-date risk assessments and relevant information to support people safely; c) ensuring staff have the necessary training, skills, and confidence to support people
1. By 29 September 2025, the provider must implement effective management oversight and quality assurance systems to ensure that care and support are safe, consistent, and aligned with best practice. This is essential to improve outcomes for people and reduce risks associated with poor monitoring and lack of accountability. This must include, but is not limited to: a) establishing and maintaining a regular programme of audits that covers critical areas such as personal planning, medication management, staff training and registration, PVG compliance, and financial procedures; b) ensuring that audit findings are recorded, analysed, and used to identify risks and drive measurable improvements; c) putting in place clear systems for monitoring staff competency, including formal ob1. By 29 September 2025, the provider must ensure that all staff receive a structured induction and appropriate training to enable them to carry out their roles competently and confidently. This is essential to ensure people experience safe, high-quality care from staff who are fully prepared and supported in their work. This must include, but is not limited to: a) providing a structured and role-appropriate induction for all new staff, including shadowing opportunities and tailored support for those working with people who have complex needs; b) ensuring training is completed and recorded in key areas such as medication management, epilepsy awareness, and management; c) maintaining an accurate and up-to-date training matrix to support effective oversight and workforce planning; and d) assessing and recording staff competency as part of the induction process and through regular supervision. This is in order to comply with Section 8 o2. By 29 September 2025, the provider must ensure that all staff, including those internally promoted, are appropriately and safely recruited in line with best practice guidance, 'Safer Recruitment Through Better Recruitment (Scottish Government, 2016).' This is to ensure that only suitable and appropriately vetted individuals are employed to support people’s care and wellbeing. This is to comply with Regulation 4(1)(a) and 9(2)(b) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).
1. By 29 September 2025, the provider must ensure that people experience care and support that is person-centred and reflects their rights, preferences, and legal protections. This is essential to ensure that people are actively involved in decisions that affect them, and that care is delivered in a way that respects their views and legal status. This must include, but is not limited to: a) ensuring that families, legal representatives, and guardians are meaningfully involved in care planning and reviews, in line with the person’s wishes and any legal arrangements; b) keeping accurate and up-to-date records of who has been involved in reviews and decision-making; c) making sure staff understand their responsibilities in involving families and representatives, and have access to appropriate guidance or training where required; and
1. The provider should deliver support to people based on their needs and the outcomes they wish to achieve. These outcomes should be recorded within people's personal plans and evaluated. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential' (HSCS 1.6) and 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25).
2. To ensure people experience care and support that is right for them, personal plans should remain accurate and up-to-date. Reviews should be undertaken as and when there is a change in people’s circumstances, and within six months. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).