William Simpsons

1. To improve consistency in care and support for peoples wellbeing, the provider should ensure care plans clearly identify triggers, preventative strategies and person-centred approaches to support people experiencing stress and distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 1.15 My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices. 4.27 I experience high quality care and support because people have the necessary information and resources.

2. To improve peoples dining experience, the provider should review the mealtime experience throughout the home to ensure it promotes dignity, choice, meaningful interaction and social engagement for residents. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 1.35 I can enjoy unhurried snack and meal times in as relaxed an atmosphere as possible. 2.8 I am supported to communicate in a way that is right for me, at my own pace, by people who are sensitive to me and my needs.

3. To improve consistently in care and support and promote residents' wellbeing, t he provider should ensure there is robust management oversight of accidents and incidents, including clear analysis, learning and actions taken to improve outcomes for residents. The provider should also ensure that all relevant staff complete Adult Support and Protection training and that this training is clearly recorded and refreshed regularly. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 3.20 I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities. 4.19 I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance p1. To promote independence, the provider should review current signage within the home in collaboration with residents, staff and families and devise a plan to improve environmental signage and orientation cues to help residents navigate the home more easily and promote independence. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 5.16 The premises have been adapted, equipped and furnished to meet my needs and wishes.