Delight Supported Living Ltd
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. In order to promote peoples health and wellbeing, staff should record and assess the administration of 'as required medication' and its effectiveness. This ensures a timely escalation for further medical intervention if needed by the General Practitioner. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14). This area for improvement was made 12 November 2025.
1. To support a culture of continuous improvement, the provider should ensure that the service improvement plan is regularly reviewed and updated, to provide a structured approach to promoting positive outcomes for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19). This area for improvement was made 12 November 2025.
2. In order for people to maintain their health and safety the manager should ensure that all significant events are notified to the Care Inspectorate, in line with the published notification criteria. Failure to do so compromises transparency and regulatory compliance. Strengthening this process will support accountability and safeguard people experiencing care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I experience high quality care and support based on relevant evidence, guidance and best practice” (HSCS 4.19). This area for improvement was made 12 November 2025.
Conditions of registration
Number(s) and Age(s) of person(s) to whom service may be provided:
To provide a service to adults with physical disabilities and/or older people in their own homes and in the community.
2. The service will operate from an office base in Kirkintilloch and from a satellite office based at 86 Manor Street Falkirk FK1 1NU
3.The support will be provided by one staff team in Falkirk three staff teams in East Dunbartonshire and two staff teams in West Dunbartonshire as agreed on the variation dated 18.05.2026 and where there are any subsequent changes the Care Inspectorate should be informed.