Balhousie Dalnaglar

1. By 18 August 2025, the provider must ensure service users experience compassionate palliative and end-of-life care that meets their health, safety and wellbeing needs. To do this, the provider must, at a minimum: a) ensure that people who need palliative and end-of-life care have accurate care plans which detail how their care needs and wishes including physical, spiritual and psychological needs are to be met b) ensure all staff are familiar with and implement people’s palliative and end-of-life care plans c) ensure all staff can identify and respond to any change in a person’s physical and/or emotional presentation including, but not limited to, any sign that a person is experiencing pain, discomfort and/or distress. This is in order to comply with Regulation 4(1)(a) and Regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is1. By 18 August 2025, the provider must ensure there is effective management oversight in place to monitor and safeguard people's health and wellbeing needs and to ensure that they experience positive outcomes. To do this, the provider must, at a minimum: a) ensure there is effective management and leadership oversight of the service. This is to comply with Regulation 4(1)(a), Regulation 10(2)(a), Regulation 10(2)(b) and Regulation 10(2)(d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. By 18 August 2025, the provider must ensure that people’s health and wellbeing is supported by comprehensive and accurate records. To do this, the provider must, at a minimum: a) ensure care plans accurately and consistently reflect the current health and care needs of the person b) ensure risk assessments accurately reflect any identified risks to the person's health and includes an assessment of those risks and the steps that are to be taken to reduce or mitigate these risks c) ensure care plans and reviews are reviewed as people’s needs change and in line with legislative requirements d) ensure staff are familiar with and actively use people’s care plans and risk assessments to inform the support they deliver. This is to comply with Regulation 4(1)(a) and Regulation 5(2)(b)(ii) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is