Visiting Angelz

1. The provider should ensure they are aware of any support provided involving finances. To keep people safe, effective support planning and recording in relation to managing people's finances should be in place. This should include, but not be limited to: a. a clear finance support plan being in place where support is provided with finances, b. clear recording in relation to finances, with receipts available for spending which staff have responsibility for, c. regular auditing processes to ensure the safe handling of finances, which adheres to organisational policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSC 1.24).

2. To ensure that all staff supporting individuals are fully aware of external professional involvement or any changing needs, this information should be timeously recorded within the personal plan. The role of the external person should be clearly noted, and any follow up in the change in health recorded in the electronic recording system. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.27).

1. The provider should ensure that they continue to further develop and embed a quality assurance framework, which details what is required to be done, when and by who. This includes, but is not limited to: a) Following the quality assurance framework timescales. b)Developing a template for recording and reviewing action plans showing the improvements needed, the timescale to achieve and the sign off once achieved. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' HSCS 4.19).

1. The provider should ensure that staff have effective and regular opportunities to encourage staff development and reflection including one to one supervision, team meetings and observations. To give assurances regarding staff practice in relation to medication, all staff should have robust observations of medication support prior to carrying this out independently and routinely inline with organisational policy following this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14). and This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and1. The provider should ensure care plans are up to date and detail accurate information, to ensure that people receive the right support at the right time, which promotes choice and independence. This should include at a minimum: a. each person receiving care has a detailed personal plan which reflects a strengths based, outcome focused approach, b. they contain accurate and up-to-date information which directs staff on how to meet people’s care and support needs, c. they contain accurate and up to date risk assessments, which direct staff on current/ potential risks and risk management strategies to minimise risks identified, d. they are regularly reviewed and up dated with involvement from relatives and relevant others. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My personal plan (sometimes referred to as a care plan) is right for me becau