Daviot Care Home

1. To support people's wellbeing, the provider should ensure that: a) staff respond timeously to call bells. b) people experience a discreet, proactive approach, to supporting continence. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected". (HSCS 1.23); and "I am confident that people respond promptly, including when I ask for help". (HSCS 3.17).

2. To support people to receive responsive care and support, the provider should ensure that people's needs are met by the right number of suitably skilled practitioners. This should include: a) evidencing staffing levels which take account of findings from regular observations of practice, feedback from staff and other stakeholders, and events such as accidents and incidents in assessing dependency. b) deploying staff in ways and in such numbers that enable a responsive approach to people's needs. c) increasing staff skill, understanding, and competence in supporting people who experience stress and distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their profession3. To ensure that people benefit from their topical medication the service should ensure that: a) detailed records are maintained to evidence the consistent administration of prescribed creams and lotions as appropriate to the person's needs. b) these are regularly checked and action taken to address any gaps. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support based on relevant evidence, guidance and best practice". (HSCS 4.11); and "I am assessed by a qualified person, who involves other people and professionals as required". (HSCS 1.13).

1. To support people's wellbeing, and support safe care, the provider should ensure that: a) staff understand and apply national and local guidance regarding infection prevention and control, including but not limited to, wearing inappropriate jewellery and using nail products when delivering care. b) leaders support good practice within teams by effectively monitoring practice and reinforcing organisational expectations. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes". (HSCS 3.14); and "I use a service and organisation that are well led and managed". (HSCS 4.23).