Abbotsford Care, Glenrothes
Recorded Key Question grade range: 2–3 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 17 July 2026, the provider must ensure that people living in the service can experience full, meaningful and purposeful lives. To do this, the provider must, at a minimum: a) review all restrictive practice used within the service, promoting a positive risk-taking culture b) ensure that where restrictions in place they are supported by the appropriate legal framework c) ensure staff have adequate training to recognise practice that may be restrictive and promote positive and life enhancing risk This is in order to comply with Regulations 3 and 4(1)(a)(c) of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum and carried out sensiti2. By 19 June 2026, the provider must protect the health and wellbeing of people living in the service by ensuring there is safe and effective clinical care. To do this, the provider must, at a minimum: a) ensure adequate clinical oversight to monitor people’s changing health needs and identify clearly defined roles and responsibilities for staff b) ensure risks are identified and referrals to health professionals are completed timeously c) ensure charts and records are completed timeously and are used to inform decisions about clinical risk d) ensure there is effective medication management and adequate stock of prescribed medication at all times e) ensure there is appropriate guidance for staff for the use of ‘as required’ medication and homely remedies. This is in order to comply with Regulation 4(1)(a) and 4(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulati1. By 17 July 2026, the provider must promote the health, safety and wellbeing of people living in the service by ensuring that all care plans and risk assessments are accurate and up-to-date. To do this, the provider must, at a minimum: a) identify people’s health and care needs and accurately describe the support required to meet those needs b) have in place appropriate risk assessments and risk management plans in order to identify, reduce and mitigate risks c) review care plans every six months, or more often if required, with the person and/or their representative d) ensure care plans and risk assessments are easily accessible and contain clear instructions for staff. This is in order to comply with Regulation 4(1)(a) and 5 of The Social Care and Social Work (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HS
1. To promote the health and wellbeing of people using the service, the provider should ensure that activities are planned, recorded and evaluated on a regular basis. This should include, but is not limited to, ensuring people who prefer not to take part in group activities are given the opportunity to experience a meaningful day in other ways. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25); and 'I can maintain and develop my interests, activities and what matters to me in the way that I like' (HSCS 2.22).
1. By 21 November 2025, the provider must ensure people receive support to spend time in ways which are meaningful to them. To to this the provider must at a minimum: a) develop plans which include people's interests, hobbies and the support they require to engage in these b) Seek feedback from people and their relatives about how they would like to spend their time c) ensure people are aware of the opportunities available to them This is in order to comply with Regulations 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 211/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25).
2. By 21 November 2025, the provider must ensure people receive consistent support to manage and monitor their physical health in line with their assessed care needs. To do this, the provider must, at a minimum: a) ensure topical treatments are applied as directed b) ensure people are supported to reposition as directed in their plan of care c) ensure records associated with the management of skincare are accurate and up to date d) ensure fluids are encouraged and records maintained This is in order to comply with Regulations (4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 211/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19)
1. By 21 November 2025, the provider must ensure systems to support oversight of service provision are effective in improving outcomes. In order to do this the provider must at a minimum: a) Ensure there are regular and effective audits in place covering key aspects of service delivery including the environment, mealtimes, engagement and support planning b) ensure areas identified as posing a risk to peoples physical health are addressed without delay c) ensure that where areas for improvement are identified they contribute to a development plan and are drivers for change This is in order to comply with Regulation 4(1)(a)(Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). a) are effectively cleaned b) which have been compromised are replaced promptly This is in order to comply with Regulations 4(1)(a) and 14(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 211/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.22).
1. To promote the health and wellbeing of people using the service, the provider should ensure feedback is regularly sought from people about food quality and choices. This feedback should be clearly used to inform future menu planning. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning' (HSCS 1.33).
1. In order to support health and wellbeing the service should promote a culture of responsive and continuous improvement. In order to do this the provider should ensure that people's views, suggestions, and choices are gathered on a regular basis and used to inform improvement planning. This is to ensure that my care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can be meaningfully involved in how the organisations that support and care for me work and develop" (HSCS 4.6) and "I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve" (HSCS 4.8).
1. The provider should ensure that service users experience a service with well trained and informed staff. All mandatory training should be up-to-date. In addition any other relevant training should be completed, where it is appropriate to the role performed by the staff member, to meet the assessed care and support needs of service users. This should include regular monitoring to demonstrate how the training received is being implemented in practice, taking into account current best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).
2. To promote the health and wellbeing of people using the service, the provider should ensure staff work well together as a team, providing consistently positive experiences for people living in the home. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation' (HSCS 4.15).
1. In order to support health and wellbeing of people the provider should ensure support plans consistently include detailed, accurate guidance to guide care and support in line with people’s needs and preferences. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
2. In order to promote the welfare, choice and safety of people the provider should ensure records of legal powers are clearly documented and copies retained. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account' (HSC 2.12).
3. In order to ensure that people’s views influence their care and support, the manager should ensure reviews take place regularly and that minutes of review meetings reflect how the person and their legal representatives have been consulted and involved in discussions. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state; ‘My views will always be sought and my choices respected, including when I have reduced capacity to fully make my own decisions.’ (HSCS 2.11) and ‘If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account.’ (HSCS 2.12).