Elpis Centre
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 May 2026, the provider must ensure people's support needs are met effectively. To do this the provider must, at a minimum: a) ensure that every person has an accessible support plan that reflects their needs and details how they wish to be supported; b) ensure plans clearly outline the expectations and frequency of support; c) ensure people can participate in the evaluation of their support. This is to comply with Regulation 5(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: ‘ My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choice’. (HSCS 1.15).
1. To uphold people's rights and guarantee people are listened to, the provider should ensure that mechanisms to raise concerns are clear accessible and robust. This should include, but not be limited to, ensuring that leaders, supported by the oversight of the board of trustees, confidently create a culture of responding to and learning from concerns. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience people speaking and listening to me in a way that is courteous and respectful, with my care and support being the main focus of people's attention'. (HSCS 3.1). 'I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve'. (HSCS 4.8).
2. To keep people safe and promote their wellbeing, the provider should improve recording and monitoring of incidents in the service. This should include notifying the Care Inspectorate in line with current guidance This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities'. (HSCS 3.20).
1. To protect people and promote positive outcomes , the provider should ensure that staff have the right knowledge and skills to meet their needs. This should include, but not be limited to, ensuring a comprehensive, competency based approach to induction is implemented and evidencing that all staff are effectively trained in essential skills to respond to health emergencies. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14).