Northern Lights
Recorded Key Question grade range: 2 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 December 2025, the provider must ensure that young people are cared for by a knowledgeable, well-trained and supported workforce, with robust quality assurance systems in place which have managerial oversight. To do this the provider must, as a minimum: Deliver and accurately record staff training to demonstrate a well-trained and skilled workforce. Deliver and document the formal supervision of all staff. Develop accurate aims and objectives which accurately reflect the service being provided. Develop a service development plan. Undertake and implement a staffing needs assessment which determines how the needs of young people will be met. Implement robust quality assurance processes which have managerial overview. This is in order to comply with Regulation 4(1)(a) (welfare of users); Regulation 4(1)(a2. The provider must ensure that at all times they fully comply with the conditions of their registration and ensure the services they offer are registered with the Care Inspectorate. This is in order to comply with Regulation 4(1)(a) (welfare of users); Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210).
1. In order to ensure that young people live in a pleasant and safe environment, immediate attention should be given to areas for improvement noted in health and safety audits (at Sylvan) and to the standard of the living environment (specifically the kitchen at Northern Lights). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My environment is secure and safe’ (HSCS 5.17); and 'I am able to access a good range of good quality equipment and furnishings to meet my needs wishes and choices' (HSCS 5.21).
2. To support a consistent approach to the financial support of young people receiving continuing care, the organisation should develop clear guidance which ensures young people know their rights. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).
3. To ensure that ongoing relationships are valued, and to ensure the safety of all, there must be robust safeguarding procedures, of which people are aware and adhere to. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).