Cherry Tree Court

1. To promote people’s safety, comfort, and wellbeing, the provider should continue to work closely with external partners to ensure that all repairs and maintenance issues are addressed promptly and effectively. This includes, but is not limited to, maintaining clear communication and escalation processes with external partners so that outstanding repairs do not impact on people’s living environment. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment." (HSCS 5.22) and "The premises have been adapted, equipped and furnished to meet my needs and wishes." (HSCS 5.16)