NPHomecare

1. To ensure that people have confidence in the organisation providing their support, management should ensure that inhouse quality assurance systems provide an overview of the service. This should include systematically gathering and recording people’s opinions about the service and collating these to inform future developments. Records of staff training and practice observations should also be collated to enable oversight and to inform future training needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19).

1. To support people’s wellbeing, the provider should ensure that all personal plans are clear and comprehensive in directing staff as to how a person’s needs and wishes are to be met. This should include, but is not limited to, ensuring risk assessments highlight people’s health needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my choices and wishes’.