Leonard Cheshire Disability - Stenhouse - Supported Living
Recorded Key Question grade range: 2–4 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To benefit people's health and wellbeing, the provider should ensure that people are supported effectively to maintain their skin integrity. This should include, but is not limited to, ensuring that staff have the necessary skills and knowledge to monitor people's skin condition, complete necessary documentation and take appropriate action when required. This is to ensure that care and support is consistent with the Health and Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11); and 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event' (HSCS 4.14).
1. By 1st December 2025, the provider must ensure that people experiencing support have an up-to-date care and support plan that accurately reflects all their health and wellbeing needs. All documentation must give detailed and up to date information about how people are to be supported. Accurate records, including health monitoring charts and daily notes, must be kept to demonstrate how this support is provided. This is in order to comply with regulation 4(1)(a) and regulation 5 of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24); and ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes1. By 1st December 2025, the provider must ensure that the service is operating effectively and that robust quality assurance and improvement processes are in place. To do this, the provider must, as a minimum: a) Develop and implement regular, robust quality assurance audits and processes. This should include regular observations of staff practice. b) Seek and collate feedback from people experiencing support, their families and staff, and demonstrate any learning or improvements made as a result. c) Analyse findings from quality assurance processes to establish areas for improvement. d) Prioritise and action improvements identified. e) Keep records to evidence actions taken. This is in order to comply with regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standar1. By 1st December 2025, the provider must ensure that people's care and support is regularly reviewed. To do this, the provider must ensure that, at a minimum: a) People benefit from care plans that are regularly reviewed, evaluated and updated involving relevant professionals. b) Reviews take account of best practice and people's own individual preferences and wishes. c) Reviews take place at least six monthly, when requested or when needs change. d) Records are kept of the discussions and decisions made and any actions to be completed following the review. e) People and those important to them are involved in their review, and have a record of this in a format that is meaningful to them. This is to comply with Regulation 5(2b) (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards