Karma Healthcare Ltd
Recorded Key Question grade range: 2 — Weak View on Care Inspectorate
Key Question scores
Enforcement
Requirements & recommendations
1. By 24 March 2026, the provider must ensure that people are being supported by staff who are trained, knowledgeable and skilled in relevant areas of care and support. This must include, but not be limited to: a) Accurate recording of compliance by staff in mandatory and person specific tra ining including Dementia, Moving and Handling, Medication and Adult Support and Protection. b) Observations of staff practice when they are supporting people, including medication administration. c) One to one supervision of staff that ensures they have the opportunity to reflect on their practice and to make improvements when required. d) Group learning experiences where staff and managers have opportunities to discuss an1. By 24 March 2026, the provider must ensure that people experience safe, effective and person centred care through timely assessments, accurate personal planning and regular reviews. To do this, the provider must, at a minimum: a) Carry out an in person assessment of need within five days of a person starting to use the service, ensuring the assessment identifies current needs, risks, preferences and desired outcomes. b) Develop a short term plan immediately following the initial assessment, and ensure it is fully accessible to staff delivering support. c) Review the short term plan within 28 days, updating it to reflect any changes in the person’s needs, wishes or outcomes. d) Ensure staff have access to the most up to date version of each person’s plan at the point of care, whether in digital or paper format. e) Implement a co
1. To ensure people experiencing care are adequately supported with their care needs, the provider should ensure staff accurately complete care notes following each visit and ensure quality assurance systems are in place to establish consistency with staff practice. Health and social care standard: 3.18: I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty.
Conditions of registration
1. The Service shall be available to older adults, adults under the age of 65 years and children and
young people under the age of 16 years.
2. Staff who are working with children and young people under the age of 16 years must have undertaken
accredited child protection training.
3. The Support Service provided will be provided to people in their own homes.
4. The Care Commission requires to be notified when the numbers of staff increase or decrease by 10%.
5. The service will notify service users of the conditions of registration, the name of the registered service
and the Care Commission contact details.
6. Staff support will be available to service users over a 24 hour period.