Thistleknowe Care Home

1. . The provider needs to continue to invest in the upgrading and refurbishment of the care home environment. This should include updating and ensuring that all necessary servicing records and documentation is easily available. The provider needs to streamline t he documentation in relation to the servicing and maintenance records and archive older documentation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.24)

1. The service should ensure that the information and content of the care planning is of a consistent standard and includes information such as life history, preferences, likes, dislikes and hobbies. This helps to create a more person centred approach and also ensure consistency of approach, in particular when responding to individual's physical presentation and also taking account of individual's choices, preferences and abilities. We saw that some re-organisation of the files would also make them flow better. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15