Torcroft
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support the young people's wellbeing, the service should review its post incident debrief and support. This is to help the reduce the likelihood of incidents reoccurring through reflection on staff supports and responses. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.' (HSCS 3.20)
2. To support the young people's wellbeing, the service should review its quality assurance measures relating to incidents, accidents, and protection concerns to ensure that notifications to external agencies are made within expected timeframes and include pertinent detail. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected.' (HSCS 4.18)
3. To support the young people's wellbeing, outcomes, and choice the service should review their staffing rotation arrangements ensuring that any provision benefits young people using the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am supported and cared for by people I know so I experience consistency and continuity.' (HSCS 4.16)
4. The service should further strengthen its performance management structures for staff to ensure consistency, and support improvement in staff practice within the service. . This should include, but is not limited to: a) ensure that these are routinely implemented at all levels, and that senior managers have oversight of this. This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: 'If I have a carer, their needs are assessed and support provided' (HSCS 4.26).