South Grange Care Home

1. To ensure people are treated well, the provider should ensure staff understand and act in accordance with the principles of dignity, compassion, respect and choice set out in the Health and Social Care Standards. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am treated as an individual by people who respect my needs, choices and wishes, and anyone making a decision about my future care and support knows me’. (HSCS 3.13).

1. To ensure that people can be confident that staff supporting them are competent and skilled, the provider should ensure regular formal observations of staff practice are planned and undertaken. This is to support staff to understand how their training and development impacts on practice and to improve outcomes for people who use the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes'. (HSCS 3.14).

1. To support people’s health and wellbeing and improve outcomes the provider should ensure that people’s personal plans and daily records are outcome focussed and that reviews take place, at least every six months and reflect the views and wishes of people and/or their welfare guardian/appointed representative. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan is right for me because it sets out how my needs will be met, as well as my wishes and choices’. (HSCS 1.15); and ‘I am fully involved in developing and reviewing my personal plan, which is always available to me’. (HSCS 2.17).