Four Hills Care Home

1. To ensure that people experience a service which is well led and managed, and which results in better outcomes for them, the provider and manager should ensure that: a) the service’s quality assurance system supports and demonstrates a culture of continuous improvement and learning b) the monitoring and reviewing of systems and practice in relation to caring for people’s personal belongings continues c) feedback from people who use and work within the service continues to inform the identified improvements d) the achieved outcomes and benefits, for people living in the home, are evidenced e) the development of a self-evaluation, linked to the quality framework, demonstrates what the service does well and what they could do better. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organi

1. To ensure that people experience a service which is well led and managed, and which results in better outcomes for them, the provider and manager should ensure that: a) the service’s quality assurance system supports and demonstrates a culture of continuous improvement b) the monitoring and reviewing of systems and practice in relation to housekeeping staff knowledge and records, and people’s personal belongings continues c) feedback from people who use and work within the service informs the identified improvements d) the achieved outcomes and benefits, for people living in the home, are evidenced e) the development of a self-evaluation, demonstrates what the service does well and what they could do better. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent qu1. To ensure that personal plans and care records support good outcomes for people, including but not limited to continence support and people who experience stress and distress, the provider and manager should ensure that: a) all care plans and risk assessments contain relevant detail which reflects how people’s needs will be met b) all associated care records are fully completed timeously and quality assured. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15; ‘My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event’ (HSCS 4.14); and 'I am fully involved in developing and reviewing my personal plan, which is always available to