Lochduhar

1. The provider should ensure people’s personal plans are used to guide staff on the care and support to be provided. Personal plan records, including monitoring records and daily notes must be fully completed to reflect all interventions that have taken place. This is to ensure care and support is consistent with the Health and Social Care Standards which state that: ‘My personal plan (sometimes referred to as my care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15); and ‘My care and support meets my needs and is right for me’ (HSCS 1.19).

2. The provider should ensure people's care needs are supported without delay. This should include people having access to call bell systems to summon help when required. Where call bell systems are not appropriate, records should evidence alternative arrangements are being followed. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: ‘I am confident that people respond promptly, including when I ask for help’ (HSCS 3.17).