Hanover Care at Home Service - North Area
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 1 September 2025, the provider must ensure people are protected from financial harm. To do this the provider must, at a minimum: a) Develop an organisational procedure for the management of finances. b) Ensure leaders have clear oversight of all planned, and informal arrangements for, financial support being offered, across the registration. c) Ensure agreements between funding bodies and the provider are clear and result in robust plans to support people who are commissioned for support with finances. d) Develop a financial audit, and ensure leaders are aware of their responsibilities in financial management and safeguarding. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “If I need help managing my money and personal
1. To ensure people receive the care they need, the provider should improve oversight of people’s support times and take corrective action when this falls below expected levels of support. This should include, but is not limited to, a review of how leaders monitor delivery of commissioned hours. This should result in people receiving there commissioned care hours. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “My care and support meets my needs and is right for me.” (HSCS 1.19)
1. To support people to get the most out of life, the provider should ensure people are supported to achieve their goals. This should include, but is not limited to ensuring they plan, record, and monitor how people are supported to work towards their identified goals. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’ (HSCS 1.23).