CarePlus

1. By 30 September 2025, the provider must ensure that people are supported by a service which is well led and managed, by having a consistent focus on improvement and quality assurance processes. To do this, the provider must: a) ensure regular quality assurance audits are conducted to evaluate and monitor service provision, including, but not limited to; care planning, training compliance, supervision, recruitment, missed or late visits b) analyse the results of audits to establish areas for improvement c) ensure the service improvement plan is actively used, regularly reviewed, led by management but shared with staff and people where relevant d) keep detailed records of all quality assurance activity. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). To do this, the provider must: a) ensure that robust arrangements are in place to review, investigate and respond to significant events, including protection incidents when things have gone wrong in the service b) ensure notifications are made to the Care Inspectorate within the timescales set out in the guidance Adult care services: Guidance on records you must keep and notifications you must make, March 2025. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improv1. By 30 September 2025, the provider must improve the quality of recording within care plans to ensure that people receive the right support at the right time. To do this, the provider must, at a minimum, ensure: a) each person using the service has a detailed personal plan which reflects a person-centred and outcome focused approach b) personal plans contain accurate and up-to-date information which directs staff on how to meet people’s care and support needs c) six monthly reviews take place and are used to develop people's personal plans to reflect their changing needs and outcomes. This is to comply with Regulation 5(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (so2. By 30 September 2025, the provider must improve the quality of recording within risk assessments to ensure that people receive the right support at the right time. To do this, the provider must, at a minimum, ensure t hat risk assessments are up-to-date and relevant to individual people and must direct staff on current/potential risks and risk management strategies to minimise risks identified. This is to comply with Regulation 5(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices" (HSCS 1.15